Get help with the Fuel Cycle Platform at any time. The Answer Bot is available via the purple help button in the top-right corner.

This bot offers Help Center article suggestions based on the Fuel Cycle page you are currently on. You will first see three article suggestions. Ask another question or submit keywords, and the bot then serves up other article suggestions.

If you don't prefer the suggestions, click Get In Touch and submit requests to our Customer Solutions team.

If you click on an article suggestion, Answer Bot serves up the article in the bot window. There is also a box-and-arrow icon at the top right that opens the article directly in the Help Center in a new browser window.

Contact Customer Solutions for Support

1. Click the purple Help button in the bottom right.
2. Click the Get in Touch button.
3. The Fuel Cycle bot asks, "How do you want to get in touch?" Click Submit a Ticket.
4. Select the form that best describes your issue. When you submit a support request, include as much information as possible to ensure your issue is resolved quickly and efficiently.
   • Help Center article request—Suggestions for additions or improvements to our help articles.
      
   • Feature not working as expected—Communicating potential product defects you've encountered.
      

   • Feature Recommendations—Suggestions for enhancing our products.

     Our product team values your personal experience and recommendations as we plan our product roadmaps, but we cannot guarantee that your suggestions will be implemented.

5. The following fields are populated automatically based on who is logged in at the time:
   • Email Address
   • First Name
   • Company Name
   • Community Name
   • Fuel Cycle Customer ID
   • Fuel Cycle Community ID
6. Subject—Think of this as the request email title.
7. Description—Please provide clear details of the problem you are experiencing, such as any error messages or screenshots if applicable. Try to follow the format ' Who, What, Where' and think of the Help Desk person who will follow up with the 'Why'. Be sure to relay:
   • If relevant, please also include any other technical specifications related to your request.
   • Providing a timeline for when you first noticed an issue helps us better understand how long this has been occurring so we can prioritize our response accordingly. 
   • Provide examples (screenshots, screen recordings, files) and the steps you took to reproduce any problem. The more detail the Customer Solutions team receives, the better.
   • If users are experiencing an error, be sure to name the member, moderator, or client specifically.

Depending on the form type, additional fields will need to be filled out. Fuel Cycle employees may click here to view other internal form types.